Support

Help with the MatchWeekMedia app for iPhone, iPad and Android. If your question isn’t answered here, email us and we’ll help.

Restore the watermark purchase

Bought Remove watermark before, or on another phone? Open Club, then Remove watermark, and tap Restore purchase. Use the same Apple or Google account you bought it with.

Move to a new phone

• On your old phone, open Club, then Backup, and tap Export backup. Save the file somewhere you can reach from the new phone.
• On the new phone, choose Import a backup when the app first opens, or later from Club, then Backup.
• The backup has your teams, squad, opponents, games, lineups, results and logos. Posts and game photos aren’t in it, so save the posts you want to keep to your phone first.

Saving posts to your phone

The first time you save a post, the app asks to add to your photos. If you said no, turn it back on in your phone’s Settings, under MatchWeek, then save the post again.

A post that didn’t finish

Your phone makes each post while the app is open. If you leave the app before it’s done, the post stops. Open its game and make it again.

Posts with your own photo

Some looks use a photo you pick from your phone. Drag the photo to choose what shows. Only use photos the people in them are happy to share.

Privacy

The app has no account and no server: what you add stays on your phone. Read the privacy policy.